Last updated: September 6, 2026
Welcome to the Luxurena Leather FAQs. Here you can find helpful information about our leather products, sizing, customized orders, payments, shipping, returns, and product care.
Products and Materials
Are your products made from genuine leather?
The material used for each product is stated in its description and specifications. Depending on the design, products may be crafted from cowhide, sheepskin, lambskin, suede or other specified materials.
Please review the individual product page before ordering. If you need more information about a particular item, contact us at care@luxurenaleather.com.
Why does my leather product look slightly different from the photographs?
Natural leather has individual grain patterns, textures, creases, and markings. These are normal characteristics of genuine leather and make each product unique.
Small color differences may also occur because of lighting, photography, screen settings, and natural variations between leather hides.
Will the leather soften over time?
Yes. Genuine leather commonly becomes softer and develops more character with regular wear. How it ages depends on the type of leather, frequency of use, storage, and care.
Are the product colors shown accurately?
We make every reasonable effort to display product colors and details accurately. However, the color of the product you receive may vary slightly because of screen settings, lighting conditions, photography, and natural leather variations.
Are all products always available?
Product availability is shown on the relevant product page. Some designs, sizes, colors, or materials may have limited availability.
If an ordered item becomes unavailable, we will contact you using the details provided with your order and explain the available options.
Sizing and Customization
How do I select the correct size?
Please review the size guide displayed on the relevant product page before ordering. Compare your actual body measurements with the measurements shown rather than relying only on the size you normally wear.
Sizing may vary between different designs and product categories.
What should I do if I am between two sizes?
If your measurements fall between two sizes, contact us before placing your order. Share the product link and your body measurements so our team can provide general sizing guidance.
Sizing guidance is based on the information you provide and does not replace accurate body measurements.
Do you offer custom sizing?
Selected products may be available in custom or made-to-measure sizing. When this option is available, it will be stated on the product page or confirmed by our customer support team.
You must provide complete and accurate body measurements. We add the appropriate wearing ease according to the design and intended fit.
Which measurements are required for a customized order?
Required measurements depend on the product. These may include the chest or bust, waist, hips, shoulders, sleeve length, inseam, height, and other design-specific measurements.
Our team may contact you if additional information or measurement confirmation is required.
Can I customize the color, leather, lining, or design?
Customization may be available for selected products. Contact us before ordering with the product link and details of the changes you would like.
Customization requests are subject to material availability, production feasibility, additional charges, and an extended production timeline.
Can I change the measurements after placing a custom order?
Contact us immediately if you need to correct your measurements. Changes cannot be guaranteed after cutting or production has started.
Customers are responsible for ensuring that all submitted measurements and customization instructions are accurate.
Do customized products take longer to prepare?
Yes. Made-to-order, made-to-measure, personalized, and customized products may require additional production time. The expected timeline will be stated on the product page or communicated separately.
Orders and Payments
How do I place an order?
Select the product, choose the available size, color, or customization options, and add it to your cart. Proceed to checkout and provide your complete billing, delivery, and payment information.
Please review all order details carefully before completing your purchase.
How will I know that my order was received?
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive the confirmation, check your spam or junk folder. You may also contact us with your name and payment details so we can check the order.
Which payment methods do you accept?
The payment methods currently available for your location will be displayed during checkout. Availability may vary according to your country, currency, and payment provider.
Is payment on your website secure?
Payments are processed through the secure payment methods available through our Shopify checkout. Luxurena Leather does not directly store complete payment-card information.
In which currency will I be charged?
The currency displayed may depend on your selected country or region. Your bank or payment provider may apply currency-conversion charges, international transaction fees, or its own exchange rate.
These charges are determined by the payment provider and are not controlled by Luxurena Leather.
Can I change or cancel an order?
Email care@luxurenaleather.com within 24 hours of placing your order and include your order number and requested change.
We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed once preparation or production has started or the order has been dispatched. Customized, personalized, and made-to-measure orders may be subject to separate cancellation conditions.
Can I change my delivery address?
Address corrections should be requested within 24 hours of placing the order. Contact us immediately with your order number and complete corrected address.
We cannot guarantee an address change after the order has entered production or has been dispatched.
Shipping and Delivery
Do you offer international shipping?
Yes. Luxurena Leather ships to customers across multiple international destinations. Shipping availability is confirmed during checkout based on the delivery country and available courier coverage.
How long does order processing take?
Standard orders are normally processed within 2 to 5 working days. This includes product preparation, quality inspection, packaging, and dispatch processing.
Made-to-order, customized, or personalized products may require additional production time. Working days exclude weekends and public holidays.
How long does delivery take?
After dispatch, worldwide delivery is generally estimated at 3 to 8 working days.
For standard orders, the total estimated timeline is usually 7 to 13 working days, including processing and transit. Made-to-order and customized items may take longer.
Delivery dates are estimates and are not guaranteed.
How can I track my order?
Tracking information will be sent after your order has been dispatched. Please allow a short period for the courier’s tracking system to display the first update.
Why has my tracking information not updated?
Tracking updates can occasionally be delayed while a shipment is moving between facilities, awaiting customs clearance, or being transferred to a local delivery partner.
If the tracking remains unchanged for an extended period, contact us with your order number so we can request an update from the delivery partner.
Can delivery be delayed?
Delivery delays may occur because of customs inspections, severe weather, public holidays, peak shopping periods, airline disruptions, local courier operations, or incomplete delivery information.
We will provide reasonable assistance when a shipment is delayed, but circumstances controlled by customs authorities and delivery partners may be outside our direct control.
Will I have to pay customs duties or import taxes?
International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the customer’s responsibility. Customers must also provide any information or documentation requested by customs authorities or the delivery carrier.
What happens if I provide an incorrect address?
Customers are responsible for providing a complete and accurate address, postal or ZIP code, email address, and telephone number.
An incorrect or incomplete address may cause delays, failed delivery, return of the shipment, or additional charges. Any resulting address-correction, return, or reshipping costs may be charged to the customer.
What happens if my shipment cannot be delivered?
A shipment may be returned if delivery is unsuccessful because of an incorrect address, repeated failed delivery attempts, refusal by the recipient, unpaid customs charges, or failure to provide required customs information.
Applicable return shipping, customs, or reshipping charges may be deducted from an eligible refund or charged before the order is sent again.
Returns and Refunds
What is your return period?
A return must be requested within 7 days of delivery.
To be eligible, the product must be unused, unworn, in its original condition, and returned in its original packaging. Proof of purchase is also required.
How do I request a return?
Email care@luxurenaleather.com before sending anything back. Include:
- Your order number
- The reason for the return
- Clear photographs or videos, where applicable
All returns require prior authorization. Unauthorized returns may not be accepted or processed.
Which items are non-refundable?
The following items are not eligible for return or refund:
- Made-to-order, made-to-measure, customized, personalized, or altered products
- Items returned outside the 7-day return period
- Items that have been worn, used, washed, damaged, altered, or are not in their original condition
-
Items sent back without prior return authorization
Any product-specific return restriction will be disclosed on the relevant product page or communicated before the order is completed.
Are customized products returnable?
No. Made-to-order, made-to-measure, customized, personalized, or altered products are created specifically according to the customer’s selected options, measurements, or instructions and are therefore not eligible for return, exchange, or refund.
Please contact us before ordering if you have concerns about the return eligibility of a customized, personalized, or made-to-measure product.
What should I do if I receive a damaged or incorrect item?
Contact us within 7 days of delivery and provide:
- Your order number
- Clear photographs or videos of the product
- Photographs of the outer packaging and shipping label
- A brief explanation of the issue
Keep the product and all original packaging until our review is complete. Once the claim is verified, we will provide an appropriate replacement or refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless we confirm otherwise for a verified defective or incorrect item.
Original shipping charges are non-refundable. We recommend using a trackable return service because Luxurena Leather cannot be responsible for a return shipment lost in transit.
When will I receive my refund?
After the return is received and inspected, we will notify you by email. If approved, the refund will be issued to the original payment method.
The time required for the funds to appear in your account depends on your bank or payment provider.
Can I exchange an item?
Contact us within the applicable return period to ask about an exchange. Exchanges require prior approval and are subject to product and size availability.
Additional shipping charges or price differences may apply.
Leather Care
How should I clean my leather product?
Follow any care instructions provided on the product page or label. For deep cleaning, stains, or specialist leather garments, we recommend using a professional cleaner experienced with genuine leather.
Do not machine wash, tumble dry, bleach, iron, or use ordinary household cleaning products on leather unless the product’s care instructions specifically permit it.
How should I store leather clothing?
Store leather garments in a cool, dry, and well-ventilated place. Use a broad, supportive hanger and allow enough space to help the garment retain its shape.
Avoid prolonged exposure to direct sunlight, heat, moisture, and plastic storage bags.
What should I do if the leather gets wet?
Gently remove excess moisture with a clean, soft cloth and allow the product to dry naturally at room temperature.
Do not use a hair dryer, heater, tumble dryer, or direct sunlight because excessive heat can damage the leather.
Customer Support
How can I contact Luxurena Leather?
You can contact our customer support team using the following details:
Email: care@luxurenaleather.com
Support Number: +1 818 278 5295
When contacting us about an existing order, please include your order number so we can assist you efficiently.
Important Information
These FAQs provide a general summary of our store procedures. They should be read together with our Shipping FAQs, Returns and Refunds Policy, Privacy Policy, and Terms of Service.
If information on a product page differs because of a product-specific requirement, the terms clearly disclosed on that product page will apply to that item.