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Last updated: September 6, 2026
These Terms of Service govern your access to and use of www.luxurenaleather.com and purchases made through the website.
Luxurena Leather is operated by STTS Information Technology. In these Terms, “Luxurena Leather,” “we,” “us,” and “our” refer to STTS Information Technology trading as Luxurena Leather.
By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms of Service and the policies referenced in them. If you do not agree, please do not use the website or place an order.
Trading Name: Luxurena Leather
Legal Operator: STTS Information Technology
Email: care@luxurenaleather.com
Support Number: +1 818 278 5295
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to display and sell our products.
You must be at least the age of legal majority in your country, state, or province of residence to place an order.
If you allow a minor to use this website, you accept responsibility for their activities and purchases.
You may not use our website, services, or products for any unlawful, fraudulent, or unauthorized purpose.
Luxurena Leather offers leather clothing, fashion products, accessories, home décor, made-to-order products, customized items, and related goods.
All products and services displayed on the website are subject to availability. We may limit quantities, discontinue products, or restrict sales to particular countries or regions where reasonably necessary.
Product availability shown on the website is not guaranteed until an order has been accepted.
We make reasonable efforts to provide accurate and current product descriptions, materials, colors, measurements, specifications, availability, and images.
However:
Natural leather characteristics and minor display-related differences are not normally considered defects. This does not affect your rights if a product is defective, incorrectly supplied, or materially different from its description.
We do not substitute a materially different product without informing you and obtaining any consent required by applicable law.
Some products may be described as inspired by a celebrity, film, television production, historical style, character, uniform, or popular design.
These references are used only to describe the appearance or style of the product. Unless expressly stated, Luxurena Leather is not affiliated with, sponsored by, authorized by, or endorsed by any celebrity, production company, designer, brand, studio, or other rights holder.
All third-party names, trademarks, images, and intellectual property belong to their respective owners.
Product prices are displayed in the currency selected or shown on the website.
Before you submit an order, checkout will display the product price, applicable discounts, shipping charges, and any taxes collected by us.
For international transactions:
We may change prices and promotional offers at any time. A price change will not affect an order that we have already accepted, except where there is an obvious pricing, typographical, or technical error.
International customs duties, import taxes, and clearance charges are addressed in our Shipping & Delivery Policy and may be payable separately.
You are responsible for reviewing your order before submitting it, including:
By submitting an order, you confirm that the information provided is complete and accurate.
Placing an order is an offer to purchase the selected products under these Terms. An automated order-confirmation email acknowledges that we have received your order but does not necessarily mean that we have accepted it.
An order is accepted when we confirm that it has entered processing or has been dispatched.
We may contact you to verify payment information, delivery details, measurements, customization instructions, or other order information.
Processing may be delayed until the required verification has been completed.
We may refuse or cancel an order for legitimate reasons, including:
If we cancel a paid order, we will refund the amount collected for the cancelled item or order to the original payment method.
Payment must be made using one of the payment methods available at checkout.
Payments are processed through Shopify and authorized third-party payment providers. Luxurena Leather generally does not receive or store your complete credit or debit card number.
By submitting payment information, you confirm that:
If a payment is declined, reversed, disputed as unauthorized, or identified as potentially fraudulent, we may suspend or cancel the order.
Some products are made to order, personalized, customized, or manufactured according to customer-provided measurements.
When ordering one of these products, you are responsible for providing complete and accurate:
Production may not begin until all required information has been received and confirmed.
We may contact you if measurements appear incomplete or inconsistent. A delay in providing measurements, specifications, or approval may extend the production and delivery timeline.
Once materials have been cut or production has started, changes or cancellations may not be possible.
Return, cancellation, and refund eligibility for made-to-order, customized, personalized, and made-to-measure products is explained exclusively in our Returns & Refunds Policy. Any applicable statutory rights remain unaffected.
Requests to change or cancel an order are handled according to our published Returns & Refunds Policy.
To submit a request, contact care@luxurenaleather.com and include your order number.
Submitting a request does not guarantee that an order can be changed or cancelled, particularly after production or dispatch has started.
Nothing in this section limits any cancellation or withdrawal right that applies under the laws of the customer’s country.
Luxurena Leather products are manufactured and dispatched from our overseas factory.
We use third-party international carriers and logistics providers to deliver orders. The carrier may vary according to the destination, service availability, package characteristics, and delivery requirements.
Applicable processing times, estimated delivery times, delivery methods, shipping charges, tracking procedures, customs information, and undeliverable-shipment conditions are provided in our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly confirmed as guaranteed. Delays can occur because of customs clearance, carrier operations, transportation disruption, public holidays, peak periods, severe weather, or other events outside our reasonable control.
We will communicate material delays when we become aware of them.
International orders may be subject to customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country.
Unless checkout expressly states that these charges are included, they are not included in the product price or shipping charge and are the customer’s responsibility.
Customers are responsible for providing information or documentation requested by customs authorities or delivery carriers.
Additional information is available in our Shipping & Delivery Policy.
You must provide a complete and deliverable address, including the correct postal or ZIP code and a working telephone number.
If you notice an error after submitting an order, contact us immediately at care@luxurenaleather.com.
We cannot guarantee that an address can be changed after production or dispatch has started.
Conditions concerning failed delivery, refused shipments, incorrect addresses, reshipment, and returned parcels are stated in our Shipping & Delivery Policy.
All return, exchange, refund, defect, damaged-item, incorrect-item, return-shipping, and refund-processing conditions are provided exclusively in our Returns & Refunds Policy.
Please review that policy before placing an order.
The policy explains:
Nothing in our Returns & Refunds Policy or these Terms limits any mandatory consumer rights that cannot legally be excluded.
Promotions and discount codes are subject to their displayed terms, eligibility requirements, and validity periods.
Unless otherwise stated:
We may correct or cancel a promotion affected by fraud, misuse, or an obvious technical error. If this affects an order, we will notify the customer before proceeding.
You may be able to create an account to manage orders, addresses, preferences, and saved information.
You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
Contact us promptly if you believe that your account has been accessed without authorization.
We may suspend or close an account used for fraud, unlawful conduct, security abuse, unauthorized resale, or a serious violation of these Terms.
If you submit a review, photograph, comment, suggestion, or other content, you confirm that:
You grant Luxurena Leather a non-exclusive, worldwide, royalty-free license to reproduce, format, display, and publish the submitted content in connection with our website and marketing, unless otherwise agreed or prohibited by law.
We may moderate or remove content that violates these Terms. We do not promise to publish every submission.
The website and its content, including text, photographs, graphics, logos, designs, product presentation, videos, and software, are owned by or licensed to Luxurena Leather and are protected by applicable intellectual-property laws.
You may access the website for personal, non-commercial shopping purposes.
Without prior written permission, you may not:
You must not:
We may restrict or terminate access where these conditions are violated.
Our website may use or link to services provided by Shopify, payment processors, delivery companies, analytics providers, social networks, applications, and other third parties.
Third parties operate under their own terms and privacy policies. We are not responsible for third-party websites or services that we do not own or control.
Use of a third-party payment or delivery service may also be subject to that provider’s terms.
Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.
The website may use cookies and similar technologies for essential store functions, analytics, personalization, fraud prevention, and advertising, subject to applicable consent requirements.
Where required, you can manage your cookie and privacy preferences through the controls displayed on the website.
When you create an account, place an order, or contact us, you agree to receive communications needed to manage your account, payment, production, delivery, return, or customer-support request.
Marketing communications are sent according to your preferences and applicable law. You can unsubscribe from promotional emails through the unsubscribe link included in those messages.
Unsubscribing from marketing will not prevent necessary transactional communications concerning an order or account.
We aim to keep our website secure, accurate, and available, but we cannot guarantee uninterrupted or error-free operation.
We may:
If a technical or content error materially affects an order, we will contact the customer and offer an appropriate correction, alternative, cancellation, or refund.
Products are supplied with any warranties expressly stated on the product page and with all guarantees, remedies, and consumer rights required by applicable law.
Nothing in these Terms excludes, restricts, or replaces a warranty, guarantee, right of withdrawal, conformity right, or legal remedy that cannot lawfully be excluded.
To the fullest extent permitted by law, Luxurena Leather and STTS Information Technology will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the order was placed.
Where liability can lawfully be limited, our total liability relating to a product or order will not exceed the amount paid for the affected product or order.
Nothing in these Terms excludes or limits liability for:
To the extent permitted by law, you agree to compensate Luxurena Leather for reasonable losses, liabilities, and expenses resulting directly from your unlawful use of the website, material violation of these Terms, or infringement of another person’s rights.
This provision does not apply to losses caused by Luxurena Leather or where such an obligation is prohibited by consumer law.
We are not responsible for delays or failures caused by circumstances reasonably outside our control, including:
We will take reasonable steps to minimize the effect of such circumstances and communicate material delays when possible.
We may suspend or terminate access to the website if you materially violate these Terms, engage in fraudulent or unlawful conduct, misuse our services, or create a security risk.
Termination does not affect rights, payment obligations, refunds, or liabilities arising before the termination date.
These Terms are governed by the laws applicable to STTS Information Technology, subject to any mandatory consumer-protection laws that apply in the customer’s country or place of residence.
Before beginning formal legal proceedings, we encourage customers to contact us and allow a reasonable opportunity to resolve the matter.
This does not prevent either party from using any court, regulator, payment dispute process, alternative dispute-resolution procedure, or consumer remedy available under applicable law.
If any provision of these Terms is held to be invalid or unenforceable, it will be enforced to the maximum extent permitted by law or removed where necessary.
The remaining provisions will continue in effect.
If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.
These Terms, together with our:
form the agreement between you and Luxurena Leather concerning your use of the website and purchases.
If a specific written condition displayed for a product or order conflicts with these general Terms, the specific condition will apply to that product or order, subject to applicable law.
We may update these Terms to reflect changes in our products, services, technology, business practices, or legal obligations.
The revised Terms will be published on this page with an updated revision date.
Changes will apply from the date of publication but will not unfairly alter the conditions of an order already accepted.
For questions about these Terms, our products, or an order, contact:
Luxurena Leather
Operated by STTS Information Technology
Registered business address: 117/43 Street, Al Murar, Dubai, United Arab Emirates
Email: care@luxurenaleather.com
Telephone: +1 818 278 5295
Please include “Terms of Service” in the subject line when contacting us about your privacy rights.