Search our store
Popular Searches:
Last Updated: September 6, 2026
At Luxurena Leather, we are committed to providing a reliable, transparent, and convenient delivery experience to customers worldwide.
Luxurena Leather offers FREE STANDARD SHIPPING WORLDWIDE on all orders.
There is no standard outbound shipping charge for orders shipped to destinations supported through our worldwide courier network.
Every order is carefully reviewed, prepared, quality checked, securely packed, and handed over to one of our trusted international courier partners for delivery.
This Shipping & Delivery Policy explains our free worldwide shipping service, order processing times, estimated delivery times, tracking, address changes, cancellations, customs, delivery delays, damaged shipments, and other important shipping information.
After your order has been successfully placed and payment has been confirmed, please allow approximately:
2-3 working days for order processing and preparation.
During this period, your order may go through:
Working days do not include weekends or public holidays.
Once your order has been dispatched, you will receive tracking information so you can follow your shipment.
Some Luxurena Leather products may be individually made, customized, personalized, or prepared according to measurements provided by the customer.
These products may require additional production time before dispatch.
If additional production time applies, the expected timeframe may be:
Production time for a customized product is separate from courier transit time.
We recommend providing complete and accurate measurements and customization instructions promptly to avoid unnecessary delays.
We are pleased to offer Free Worldwide Standard Shipping to our customers.
This means that all orders can be delivered to supported international destinations without an additional standard shipping charge.
Our free worldwide shipping service covers destinations available through our international courier network and online checkout.
Shipping availability may depend on:
Certain remote or restricted destinations may have limited courier coverage or require additional delivery time.
If we are unable to ship an order to a particular location, we will contact the customer using the contact details provided with the order.
Our Free Worldwide Shipping offer covers the standard outbound shipment from Luxurena Leather to the customer for all orders.
There is normally no separate standard shipping fee added for worldwide delivery.
Free worldwide shipping does not include:
These items, where applicable, are addressed separately in this policy and our Returns & Refunds Policy.
Depending on your destination, service availability, shipment size, and operational requirements, we normally ship orders through established international courier companies such as:
The courier is selected based on the destination and the most suitable service available for your shipment.
Customers may not always be able to select a specific courier.
Regardless of the courier selected, eligible orders continue to receive our Free Worldwide Standard Shipping service.
Once your order has been dispatched, our normal estimated international transit time is:
5-8 working days after dispatch.
Therefore, for most standard orders, the normal estimated timeframe from placing the order until delivery is:
Order Processing: 2-3 working days
Worldwide Delivery: 5-8 working days
Estimated Total: approximately 7-11 working days from order placement
For example, if a standard order requires 2 working days for processing and 5 working days for transit, it may arrive in approximately 7 working days.
If processing requires 3 working days and international transit requires 8 working days, delivery may take approximately 11 working days.
These timeframes are estimates and not guaranteed delivery dates.
Although most orders are delivered within the estimated timeframe, delivery times can occasionally be affected by circumstances outside our reasonable control.
These may include:
For these reasons, an exact delivery date cannot always be guaranteed.
We will, however, make reasonable efforts to assist customers with delayed shipments and coordinate with the relevant courier when necessary.
Yes. We provide tracking information for every dispatched order.
Tracking becomes available once your order has been shipped and registered in the courier's tracking system.
After dispatch, you will normally receive a shipping confirmation containing:
You can use this information to monitor your shipment until delivery.
Please note that after receiving a tracking number, it may take some time for the first scan or shipment movement to appear in the courier's tracking system.
This is normal and does not necessarily mean that the shipment has been delayed.
International shipments may occasionally remain at the same tracking status for a period while:
If your tracking has not updated for an unusual period, please contact us at: care@luxurenaleather.com
Please include your:
Our customer support team will review the shipment status and assist you where necessary.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please carefully confirm:
Incomplete or incorrect information may cause delivery delays, address correction charges, failed delivery attempts, or the shipment being returned.
If you accidentally entered an incorrect, misspelled, incomplete, or auto-filled shipping address, please contact us immediately.
Where possible, address corrections should be requested within:
24 hours of placing the order.
Please contact: care@luxurenaleather.com
Include:
You may also reply directly to your order confirmation email with the corrected information.
We will make reasonable efforts to update your address before shipment.
However, once an order has been handed over to the courier, we cannot guarantee that the address can be changed.
Any address correction after dispatch may also be subject to the courier's rules, restrictions, or additional charges.
Yes. Standard orders may normally be cancelled without cancellation charges if the cancellation request is received within:
24 hours of placing the order.
To request cancellation, email: care@luxurenaleather.com
Please include your order number and clearly state that you would like to cancel the order.
For faster identification, you may use “CANCEL ORDER” in the email subject line.
If an order has already been shipped, cancellation may no longer be possible.
Made-to-order, customized, personalized, or made-to-measure products that have already entered production may also be subject to different cancellation conditions because they are specifically prepared for the customer.
International orders may be subject to:
These requirements vary according to the laws and regulations of the destination country.
Free Worldwide Shipping relates to the shipping cost and does not automatically mean that import duties, taxes, or government charges are included.
Unless duties and taxes are expressly stated as included in the order or at checkout, charges imposed by customs or government authorities at the destination may be payable by the recipient.
Luxurena Leather does not control customs authorities or the time required for customs clearance.
Customs processing may therefore occasionally extend the estimated delivery timeframe.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
We provide Free Worldwide Shipping to eligible destinations within our courier coverage network.
Some addresses may be classified as remote, extended, or difficult-to-service areas by the courier.
Deliveries to remote locations may take longer than the normal 5-8 working day estimated transit time.
In some cases, the international courier may transfer the shipment to a local delivery partner for final delivery.
Tracking information may also take additional time to update during such transfers.
Customers should regularly monitor tracking information after shipment and ensure that someone is available to receive the package where a signature or physical handover is required.
Depending on the courier and destination, a failed delivery attempt may result in the courier:
Please respond promptly to any communication or delivery instructions from the courier.
Repeated unsuccessful delivery attempts or failure to respond to the courier may result in the shipment being returned.
If a customer refuses delivery, fails to collect the shipment, does not respond to courier communications, or does not complete required customs procedures, the shipment may be returned or otherwise handled according to the courier's procedures.
Any additional costs resulting from:
may be taken into consideration when determining any applicable refund, subject to our Returns & Refunds Policy and applicable consumer laws.
Most shipments are delivered within their estimated timeframe. However, courier delays can occasionally occur.
If your shipment is delayed, we recommend checking your tracking information first.
If you require additional assistance, contact: care@luxurenaleather.com
Please provide your order number and tracking number.
Our team will help review the shipment and, where necessary, contact the relevant courier.
If tracking has stopped updating for an extended period and there is reason to believe that your shipment may be lost, please contact our customer support team.
Provide:
We will investigate the shipment with the relevant courier.
A shipment will only be considered lost after its status has been investigated or confirmed by the courier.
If a shipment is confirmed as lost, Luxurena Leather will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
We take care when preparing products for international transportation.
Orders are securely packed and, where appropriate, additional protective packaging or padding is used to help protect the product during transportation.
Despite careful preparation, packages may occasionally be mishandled during transportation.
If your item arrives damaged, please contact us promptly so that we can review the issue.
If an item arrives damaged during shipping, please contact us as soon as possible and preferably within 14 days of delivery.
Please provide:
Where useful, we may request additional photographs or video to help us evaluate the damage.
Please retain the damaged product and original packaging until the matter has been resolved.
Once transit damage has been verified, we will provide an appropriate resolution.
Where replacement is appropriate, we will arrange the replacement without an additional product or standard replacement shipping charge.
Every order goes through a preparation and quality-check process. However, if you believe that you have received an incorrect item, please contact us promptly.
Please provide:
Once verified, we will provide an appropriate solution in accordance with our Returns & Refunds Policy.
A shipment shown by the courier as Delivered is normally considered delivered to the address or location recorded by the courier.
Depending on the country and courier service, delivery may be made:
If tracking shows delivered but you cannot locate the shipment, we recommend first checking with household members, reception, building management, neighbours where appropriate, and any delivery instructions provided by the courier.
If the shipment still cannot be located, contact us so we can assist with an investigation.
Any delivery date or estimated arrival timeframe displayed on:
should be considered an estimated delivery timeframe, unless a guaranteed delivery service has specifically been confirmed in writing.
Actual delivery times can vary according to destination and courier conditions.
Processing and delivery estimates are stated in working days.
Working days generally exclude:
Public holidays may differ between the country of dispatch, transit locations, and the destination country.
International holiday periods may therefore affect both processing and delivery times.
During high-volume periods such as:
processing or courier transit times may occasionally be longer than normal.
Customers purchasing for a specific occasion are encouraged to place their orders sufficiently in advance.
If you require an item for a wedding, event, birthday, holiday, travel date, or other specific occasion, please consider both:
Processing time + estimated shipping time
before placing the order.
Standard delivery estimates should not be considered guaranteed arrival dates.
For made-to-order or customized products, additional production time should also be considered.
Luxurena Leather proudly offers FREE STANDARD SHIPPING WORLDWIDE
This applies to the eligible outbound shipment from Luxurena Leather to the customer.
Our Free Worldwide Shipping offer does not mean that return shipping is free.
Return shipping costs, eligibility, exchanges, refunds, and return conditions are governed separately by our Returns & Refunds Policy.
If an item is confirmed to have been sent incorrectly by Luxurena Leather, damaged in transit, or otherwise qualifies under our applicable policies, we will provide an appropriate resolution.
If you have a shipping or delivery question that has not been answered above, please contact us.
Luxurena Leather Customer Care
Email: care@luxurenaleather.com
Support Number: +1 818 278 5295
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
We aim to respond to customer inquiries as promptly as possible.
For additional information concerning your purchase, please review our:
These policies should be read together where relevant.
By placing an order with Luxurena Leather, you acknowledge that you have reviewed the applicable shipping, delivery, and order-processing information provided on our website.