Refund policy


Customer Satisfaction First

At Luxurena Leather, we stand behind the quality of our products. If something isn’t right, we are committed to resolving it in a fair and transparent manner. Clear policies designed for fairness, transparency, and customer protection.

Return Window

Returns must be requested within 14 days of delivery.

To be eligible:

  • Item must be unused and unworn
  • Item must be in original condition
  • Item must be returned in original packaging
  • Proof of purchase is required

Returns that do not meet these conditions may be rejected.

Return Authorization Required

All returns must be approved before being sent back.

To request a return, contact us at: care@luxurenaleather.com

Please include:

  • Order number
  • Reason for return
  • Photos/videos (if applicable)

Unauthorized returns may not be accepted or processed.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 14 days of delivery.

Photo or video evidence is required to process claims.

Once verified, we will provide a replacement or full refund.

Refund Process

Once your return is received and inspected, you will be notified via email.

Approved refunds are issued to the original payment method only.

Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

  • Made-to-order, made-to-measure, customized, personalized, or altered products
  • Items returned outside the 14-day return period
  • Items that have been worn, used, washed, damaged, altered, or are not in their original condition
  • Items sent back without prior return authorization

Return Shipping

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

We strongly recommend using a trackable shipping service. Luxurena Leather is not responsible for lost return shipments.

Dispute & Chargeback Policy

We encourage customers to contact us directly before initiating any dispute or chargeback.

Filing a chargeback without first contacting us may delay resolution.

Luxurena Leather reserves the right to provide all order records, delivery confirmation, and communication history to payment providers in the event of a dispute.

Our Commitment

We are committed to fair handling, transparent policies, and resolving all concerns with professionalism and care.