At Luxurena Leather, every order is carefully prepared, quality checked, securely packaged, and shipped through trusted international logistics partners. This policy explains our processing, delivery, tracking, customs, and order-change procedures.
Order Processing Time
Orders are normally processed within 2–5 working days.
During this period, your product is prepared, inspected, packed, and processed for dispatch. Made-to-order, customized, or personalized products may require additional production time. Any extended production timeline will be communicated separately or stated on the relevant product page.
Working days exclude weekends and public holidays.
Estimated Delivery Time
After dispatch, the estimated delivery time is:
Worldwide delivery: 5–8 working days
The total estimated time from placing an order to delivery is generally 7–13 working days, including processing and transit time.
Delivery estimates are not guaranteed and may vary depending on:
- The destination country or region
- Customs clearance procedures
- Public holidays and peak shopping periods
- Airline or transportation disruptions
- Weather conditions
- Local courier operations
- Incorrect or incomplete delivery information
International Shipping
Luxurena Leather ships internationally to customers across multiple regions worldwide.
Orders are delivered through reliable logistics partners selected according to the destination and available service coverage. The courier used for your shipment may vary depending on your delivery country.
Order Tracking
Tracking information will be provided once your order has been dispatched. You can use the tracking number to follow the shipment from dispatch through final delivery.
Please allow a short period for the courier’s tracking system to display the first update after receiving your tracking number.
Customs Duties and Taxes
International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.
Unless specifically stated otherwise during checkout, these charges are not included in the product price and are the customer’s responsibility. Luxurena Leather does not control these charges because customs policies and tax requirements vary by country.
Customers are responsible for providing any information or documentation requested by their local customs authority or delivery carrier.
Delivery Delays
We make every reasonable effort to ensure your order arrives within the estimated delivery period. However, delays may occasionally occur due to circumstances outside our direct control, including customs inspections, public holidays, severe weather, transportation disruptions, or peak delivery periods.
If your tracking has not updated for an extended period, please contact us so we can raise an inquiry with the delivery partner.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address, postal or ZIP code, email address, and telephone number when placing an order.
If you notice an error in your delivery details, contact us immediately at care@luxurenaleather.com. Address corrections should be requested within 24 hours of placing the order.
We cannot guarantee that an address can be changed after an order has entered production or been dispatched. Luxurena Leather is not responsible for delays, failed deliveries, returns, or additional charges resulting from an incorrect or incomplete address provided by the customer.
Order Changes and Cancellations
To request a cancellation or change, email care@luxurenaleather.com within 24 hours of placing your order and include your order number.
Cancellation or modification requests cannot be guaranteed once production has started or the order has been dispatched. Customized, personalized, and made-to-measure items may be subject to separate cancellation conditions.
Damaged Orders
Every order is carefully inspected and securely packaged before dispatch. If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the outer packaging and shipping label
- A brief description of the damage
Our customer support team will review the claim and advise you of the available resolution. Please keep the product and all original packaging until the review is complete.
Undeliverable or Refused Shipments
If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal by the recipient, unpaid customs charges, or failure to provide required customs information, it may be returned to us.
Any return shipping fees, customs charges, or reshipping costs resulting from these circumstances may be deducted from an applicable refund or charged before the order is shipped again.
Contact Us
If you have questions about your order or shipment, please contact:
Email: care@luxurenaleather.com
Support Number: +1 818 278 5295
Please include your order number when contacting us so we can assist you efficiently.