Privacy policy

Last updated: September 6, 2026

Luxurena Leather respects your privacy and is committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how Luxurena Leather, operated by STTS Information Technology (“Luxurena Leather,” “we,” “us,” or “our”), collects, uses, stores, and discloses your personal information when you visit www.luxurenaleather.com, purchase our products, create an account, contact us, subscribe to marketing communications, submit a review, or otherwise use our website and related services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean any customer, website visitor, account holder, or other person whose personal information we process. “Personal information” means information that identifies, relates to, describes, or can reasonably be associated with an identifiable person. It does not include information that has been anonymized or de-identified as permitted by law.

1. Personal Information We Collect

The information we collect depends on how you interact with our Services.

Information You Provide

We may collect the following information directly from you:

  • Name;
  • Email address and telephone number;
  • Billing and delivery addresses;
  • Account identifiers, login-related information, and saved preferences;
  • Products ordered, sizes, colors, quantities, wishlist items, and order history;
  • Body measurements, sizing information, design preferences, and customization instructions for made-to-order products;
  • Payment confirmations, transaction details, and limited payment-related information;
  • Return, refund, exchange, warranty, and delivery information;
  • Customer-support messages, product inquiries, reviews, photographs, and other communications;
  • Newsletter subscriptions and marketing preferences; and
  • Any other information you voluntarily provide.

Payment information is processed by Shopify and authorized payment-service providers. Luxurena Leather generally does not receive or store your complete credit or debit card number.

You may choose not to provide certain information. However, if that information is required to process or customize an order, complete payment, arrange delivery, create an account, or provide another requested feature, we may be unable to provide the relevant product, service, or feature.

Information Collected Automatically

When you use our Services, we and our authorized providers may automatically collect:

  • IP address;
  • Browser type and version;
  • Device type, operating system, and device identifiers;
  • Network-connection information;
  • Time zone and approximate location;
  • Language and currency preferences;
  • Pages and products viewed;
  • Items added to or removed from your cart or wishlist;
  • Referring websites, advertisements, or search terms;
  • Date, time, and duration of visits; and
  • Information about your interactions with our website, accounts, emails, and advertisements.

This information may be collected through cookies, pixels, tags, web beacons, software development kits, server logs, and similar technologies.

Information Received From Other Sources

We may receive personal information from:

  • Shopify and connected ecommerce applications;
  • Payment processors, banks, and financial institutions;
  • Product manufacturing and order-fulfilment partners;
  • Courier, postal, freight, customs-clearance, and delivery partners;
  • Analytics and advertising providers, including Google and Meta;
  • Social media platforms;
  • Fraud-prevention, security, and identity-verification providers; and
  • Customer-service, email, and communication providers.

Information received from third parties will be handled in accordance with this Privacy Policy. Third parties may also process information under their own privacy policies, and we are not responsible for the accuracy of information they provide or for their independent privacy practices.

2. How We Use Personal Information

We may use personal information to:

  • Process payments and complete purchases;
  • Prepare, manufacture, customize, package, and deliver products;
  • Confirm sizing, measurements, and customization instructions;
  • Send order confirmations, invoices, tracking updates, and delivery notifications;
  • Process returns, refunds, exchanges, cancellations, disputes, and warranty requests;
  • Create, maintain, and manage customer accounts;
  • Enable customers to submit product reviews;
  • Respond to questions, complaints, and customer-support requests;
  • Detect, investigate, and prevent fraud, unauthorized transactions, misuse, and security incidents;
  • Maintain the security, availability, and functionality of our Services;
  • Improve our products, website, customer service, and shopping experience;
  • Analyze website traffic and customer interactions;
  • Measure the effectiveness of advertising and marketing campaigns;
  • Personalize website content, product recommendations, and advertising where permitted;
  • Send newsletters and promotional communications where permitted by law;
  • Maintain tax, accounting, customs, fulfilment, and transaction records;
  • Enforce our Terms of Service and other policies;
  • Protect our customers, business, property, and legal rights; and
  • Comply with applicable laws, regulations, court orders, and lawful government requests.

We do not use customer contact details, payment information, or body measurements for purposes unrelated to providing our products and Services unless we have obtained permission or are otherwise legally permitted to do so. We do not use body measurements or payment information for targeted advertising or to infer sensitive characteristics about you.

3. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:

  • Performance of a contract: Processing is necessary to accept, manufacture, customize, fulfil, deliver, return, exchange, or refund an order or to provide another Service you requested.
  • Consent: You consented to receive marketing communications or to the use of optional analytics, personalization, or advertising technologies.
  • Legitimate interests: Processing is reasonably necessary to operate and improve our business, provide customer support, prevent fraud, secure our Services, understand their use, and market our products, provided those interests are not overridden by your applicable rights.
  • Legal obligations: Processing is necessary to satisfy tax, accounting, customs, consumer-protection, regulatory, law-enforcement, or other legal requirements.

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze performance, prevent fraud, and support advertising.

Our store is powered by Shopify. For information about cookies used by Shopify to provide and secure Shopify-powered stores, please review the Shopify Cookie Policy.

The technologies used through our Services may include:

  • Essential cookies: Necessary for cart functions, checkout, payment processing, account access, security, and other core features.
  • Preference cookies: Remember language, currency, location, and other website preferences.
  • Analytics cookies: Help us understand website traffic, visitor activity, and performance.
  • Advertising cookies: Help measure campaigns and display advertisements that may be relevant to your interests.

Where required by applicable law, we request consent before using non-essential cookies. You can manage available choices through the cookie-preference tool displayed on our website or through your browser settings. Disabling certain cookies may prevent account, cart, checkout, or other website features from working properly.

We may use approximate location information to display an appropriate currency. Your selected currency may be stored in a browser cookie so that prices remain consistent during your visit.

5. Analytics and Personalized Advertising

We may use analytics and advertising services provided by companies such as Google and Meta. These providers may use cookies and similar technologies to collect information about visits, product views, shopping activity, devices, and interactions with advertisements.

This information may be used to:

  • Measure website traffic and performance;
  • Understand how visitors use our Services;
  • Evaluate and improve advertising campaigns;
  • Prevent advertising fraud; and
  • Display personalized advertising where permitted.

You may manage certain advertising preferences through:

These third-party controls operate independently from our Services. You may also use our cookie-preference tool and the Your Privacy Choices or Do Not Sell or Share My Personal Information link in our website footer, where available.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, complete transactions, provide requested Services, follow your directions, protect our rights, or comply with legal requirements.

Recipients may include:

  • Shopify, which provides our ecommerce platform;
  • Banks, payment processors, and fraud-screening providers;
  • Product manufacturing, customization, and order-fulfilment partners;
  • Courier, postal, freight, customs-clearance, and delivery companies;
  • Website-hosting, cloud-storage, security, and technology providers;
  • Customer-support, review, email, and communication providers;
  • Analytics and advertising providers;
  • Social media platforms when you use a social feature or integration;
  • Accountants, auditors, insurers, lawyers, and professional advisers;
  • Government authorities, regulators, customs agencies, courts, and law-enforcement authorities where legally required; and
  • Buyers, investors, lenders, and advisers involved in a merger, acquisition, restructuring, financing, insolvency, or sale of all or part of our business.

We may also disclose information when you direct us to do so, request a service involving another provider, or consent to the disclosure.

Depending on their role, providers may process personal information on our behalf under applicable contractual restrictions or process information under their own privacy policies and legal responsibilities.

7. Sale, Sharing, and Targeted Advertising

Luxurena Leather does not sell personal information in exchange for money and does not rent customer names, email addresses, telephone numbers, postal addresses, payment information, body measurements, or order details to third parties for their independent direct-marketing purposes.

Our use of certain analytics and advertising technologies may, however, be legally considered a “sale,” “sharing,” or processing for “targeted advertising” under some US state privacy laws, even when no customer list is sold and no money is exchanged.

These activities may involve:

  • Online identifiers;
  • IP addresses and device information;
  • Approximate location;
  • Website and browsing activity; and
  • Product-view and shopping activity.

Where applicable, you may opt out by:

  • Using the Your Privacy Choices or Do Not Sell or Share My Personal Information link in our website footer;
  • Changing your cookie preferences;
  • Enabling Global Privacy Control in a supported browser; or
  • Emailing care@luxurenaleather.com with the subject “Privacy Opt-Out Request.”

We do not knowingly sell or share the personal information of individuals under 16 years of age. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

8. US State Privacy Disclosures

During the preceding 12 months, we may have collected the following categories of personal information for the purposes described in this Privacy Policy:

Category Examples Sources Categories of recipients
Identifiers and contact information Name, email address, telephone number, IP address, billing address, and delivery address You, Shopify, service providers, and connected applications Shopify, payment providers, fulfilment partners, delivery partners, technology providers, and professional advisers
Customer records and customization information Account information, body measurements, sizing details, customization instructions, and customer communications You, Shopify, and customer-service providers Shopify, manufacturing and fulfilment partners, customer-support providers, and delivery partners where necessary
Commercial information Products viewed or purchased, cart activity, wishlist activity, order history, returns, exchanges, and payment confirmation You, Shopify, payment providers, and connected applications Shopify, payment providers, fulfilment partners, delivery partners, analytics providers, and professional advisers
Internet or network activity Browsing activity, device and browser information, advertising interactions, and usage data Cookies, pixels, logs, Shopify, analytics providers, and advertising providers Shopify, technology providers, analytics providers, and advertising providers
Approximate geolocation Approximate location derived from an IP address Your device, network connection, Shopify, and technology providers Shopify, security providers, analytics providers, and advertising providers
Inferences and preferences Product interests, language, currency, and inferred shopping preferences Website activity, purchases, cookies, and analytics Shopify, analytics providers, and advertising providers

We may have disclosed these categories for the business purposes described in Sections 2 and 6. We may have sold or shared, as those terms are defined under certain applicable US state laws, online identifiers, approximate location, internet or network activity, commercial information, and related inferences through advertising technologies. We do not knowingly sell or share payment information or body measurements for targeted advertising.

Applicable residents may exercise the rights described in Section 12. These disclosures do not mean that every listed state privacy law applies to Luxurena Leather in every circumstance.

9. International Data Transfers

Luxurena Leather serves customers internationally. Your personal information may be transferred to, stored in, or processed outside the country where you live, including in countries where Shopify, payment providers, manufacturers, technology providers, or delivery partners operate.

Privacy laws in those countries may differ from the laws in your jurisdiction. Where required by applicable law, we rely on recognized transfer safeguards, which may include adequacy decisions, approved contractual protections, or other lawful transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and service an order;
  • Maintain and administer an account;
  • Provide customer support;
  • Handle returns, refunds, exchanges, disputes, and warranty matters;
  • Maintain transaction and customer records;
  • Meet accounting, tax, customs, and legal obligations;
  • Detect and prevent fraud;
  • Enforce our agreements; and
  • Establish, exercise, or defend legal claims.

Retention periods depend on the type and sensitivity of the information, the purposes for which it was collected, the risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible. Some information may be retained where required by law, stored in backups for a limited period, or needed to establish, exercise, or defend legal claims.

11. Data Security

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website. We also use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, unlawful disclosure, and destruction.

Payment information is processed through Shopify and authorized payment providers using their security controls.

No method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials. Please contact us immediately if you believe your account or personal information has been accessed without authorization, and avoid sending sensitive or confidential information through unsecured communication channels.

12. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to or information about personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information;
  • Receive a portable copy of certain personal information;
  • Restrict or object to certain processing;
  • Withdraw consent;
  • Opt out of marketing communications;
  • Opt out of the sale or sharing of personal information or targeted advertising;
  • Limit certain uses or disclosures of sensitive personal information, where applicable;
  • Appeal a decision concerning a privacy request;
  • Receive equal service and not be discriminated against for exercising an applicable privacy right; and
  • Lodge a complaint with an appropriate data-protection authority.

These rights are not absolute and may be subject to legal limitations and exceptions. For example, we may retain certain order information for tax, accounting, customs, fraud-prevention, dispute-resolution, or legal purposes.

We may ask you to provide information reasonably necessary to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, but we may require evidence of their authority and, where appropriate, direct confirmation from you.

To submit a privacy request, email care@luxurenaleather.com with the subject “Privacy Request.” If we decline a request, you may appeal where applicable by replying to our response and stating that you wish to appeal.

European Economic Area and United Kingdom

If you live in the European Economic Area or United Kingdom, you may have rights under the GDPR or UK GDPR, including the rights to access, correct, erase, restrict, or object to processing, obtain data portability, and withdraw consent.

You may also lodge a complaint with the data-protection authority in the country where you live or work. We encourage you to contact us first so that we can try to address your concern.

United States

Residents of certain US states may have additional rights to know, access, correct, delete, or obtain personal information and to opt out of targeted advertising, sales, or sharing. Where applicable, you may also designate an authorized agent and appeal our decision regarding a privacy request.

13. Marketing Communications

We may send marketing emails or messages when you have subscribed, requested information, or when otherwise permitted by applicable law.

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in a promotional email; or
  • Contacting us at care@luxurenaleather.com.

Unsubscribing from marketing will not prevent us from sending essential service communications, including order confirmations, payment notices, tracking updates, delivery information, return updates, security notifications, or responses to your inquiries.

14. Do Not Track and Global Privacy Control

Some browsers provide a “Do Not Track” signal. Because there is no universally accepted standard for responding to every Do Not Track signal, our Services may not respond to all such signals.

Where required by applicable law and supported by our privacy controls, we treat Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or targeted advertising for the browser and device sending the signal.

You may also manage optional cookies through our website’s cookie-preference tool and use the Your Privacy Choices or Do Not Sell or Share My Personal Information link in our website footer, where available.

15. Children’s Privacy

Our Services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children under 13, or a higher minimum age where required by local law, without appropriate authorization. We do not knowingly sell or share the personal information of individuals under 16 years of age.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, please contact care@luxurenaleather.com. We will review the request and delete the information where required.

16. User-Generated Content

Our Services may allow you to submit product reviews, photographs, comments, or other content. If you submit content for publication in a public area of our Services, it may be visible to anyone and may be shared or copied by others.

Please do not include personal, confidential, or sensitive information in content you intend to publish publicly. We cannot control how other individuals use information that you voluntarily make publicly available.

17. Third-Party Websites and Services

Our Services may contain links to third-party websites, social media platforms, payment services, or applications.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of unaffiliated third parties. A link does not necessarily mean that we endorse the third party. You should review the privacy policy and terms of each third party before providing personal information.

18. Legal Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations;
  • Respond to a valid court order, subpoena, search warrant, or lawful government request;
  • Cooperate with customs, tax, regulatory, or law-enforcement authorities;
  • Investigate fraud, abuse, or security incidents;
  • Enforce our Terms of Service and other agreements; or
  • Protect the rights, property, health, or safety of Luxurena Leather, our customers, or others.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business operations, legal requirements, or privacy practices.

The current version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

20. Contact Us

For questions about this Privacy Policy, complaints, or requests concerning your personal information, please contact:

Luxurena Leather
Operated by STTS Information Technology
Registered business address: 117/43 Street, Al Murar, Dubai, United Arab Emirates
Email: care@luxurenaleather.com
Telephone: +1 818 278 5295

Please include “Privacy Request” in the subject line when contacting us about your privacy rights.